FREQUENTLY ASKED QUESTIONS
Do you offer Black Friday Specials?
Yes, we will have special offerings. Keep an eye on our social media pages for details.
How long does delivery take?
This depends on when your order comes in during our production process. It could take anything from 2 days to 2 weeks. Remember, we custom make your ring per order and do not carry stock. The Silver range takes about 1 to 2 weeks, but they are well worth the wait.
What if my ring gets wet?
We are dealing with wood, so I would never tell you that water is good for it. We have done some ocean swimming to see what happens and are happy to report that the rings got no damage. If your ring gets wet, wait until it dries and rub some olive oil or something similar on it, just to feed it a bit. But generally, try to avoid too much water.
What happens if the ring is too big or small?
We recommend having your finger sized at a jeweler. We make the rings according to the size you then give us. Each ring gets checked before leaving to make sure it is the correct size. If you should receive your ring and the sizing is wrong, you can mail it back to us. We will check the size and if we sized it wrongly, we will send you a new ring.
How do I know my ring size?
The best and safest option would be to have your finger measured at a jeweller. They will give you a alphabetic size that you can specify in the “Order Notes” section when checking out. If the ring is a surprise for a loved one, try to “steal” his or her other rings that they wear often and have that sized by a jeweler.
What if my ring breaks?
We test each ring that we send off. The rings we send will not break easily with normal wear. If your ring breaks, we will assess the damage and determine if this is a manufacturing fault or excessive force. Should we find that it is a manufacturing fault, we will gladly replace your ring. Do not test the limits of your wooden ring!
Can I choose different wood?
All the rings on our website can be made with any of the wood types that are on out website. We might not yet have photographed it yet, but that doesn’t mean we cannot use that specific wood. Please indicate the wood type you would like in the “Order Notes” section when checking out.
My ring's wood looks different than the shop's image
As wood is a natural product and aren’t exactly the same looking, we cannot guarantee that it will be exactly the same although we do strive to make it the same and also select wood that are closest to the advertised image.